The information you provide is confidential and will not be passed on to third parties. When placing an order, you can choose the options "surprise" (do not warn the recipient), or "do not speak from anyone." If there are no these checkboxes, then we contact the recipient in advance, but in any case, information about the customer is not disclosed. All that the recipient learns is the information in the message that you specified when placing the order. If you want the customer to know from whom the flowers are from, please indicate your name directly in the "Message" column. In the event of a "surprise" we do not call up in advance with the recipient. Please, in such cases, make sure that the recipient will be on site at the time and place you specified.
In order for the flowers to be delivered as a surprise, please indicate this in the order form by ticking the appropriate box. In this case, we do not call the recipient, but deliver the order at the specified time and address. If the recipient is not on site at the specified time, with the consent of the customer, we have the right to transfer the goods to another person (neighbors, colleagues, family members). In this case, the order is considered completed and the responsibility for the transfer of the goods to the person to whom he intended, passes to the customer.
If the recipient for some reason refuses to accept the flower arrangement, the goods are sent to the store, where within 24 hours The customer can pick it up himself. Or, at the request of the client, a refund is initiated minus delivery and a 10% commission. In case of repeated delivery, the delivery is paid by the customer separately.
When placing an order, it is possible to attach a message / postcard to the order. The cost of this service is included in the price of the bouquet, but it depends on the card you choose. The site has both paid and free postcards. All information that can find out the recipient contained in this letter. If the sender`s name is not indicated in the message, the order is considered anonymous and the information the customer is not disclosed.
Return and replacement of goods are possible if the recipient detects defects in the flower arrangement at the time of transfer of the goods. In this case, the customer has the right to demand a replacement for a similar flower arrangement or withdraw from the contract of sale.
After the recipient has accepted the goods and signed that he has no claims, the return and replacement of the flower arrangement is not possible. In the event that the goods are accepted by another person, the responsibility for accepting the quality goods passes to him.
In accordance with the Law of the Russian Federation "On the Protection of Consumer Rights" dated February 7, 1992 No. 2300-1 (as amended on October 25, 2007) and the Decree of the Government of the Russian Federation of January 19, 1998 No. 55 (as amended on March 27, 2007), cut flowers and potted plants are not subject to exchange and return (indicated in the List of Non-Food Products of good quality, non-refundable or exchangeable). Online store "Flower Delivery" reserves the right to replace flower and packaging materials by color with the condition of preserving the general mood of the bouquet, its type and cost. Color shades may not match those shown in the catalog. Some flowers are seasonal and may not be available at the time of order. The buyer of the online store has the right to refuse to receive the goods at the time of delivery if the goods are delivered of inadequate quality (based on clause 3 of article 497 of the Civil Code of the Russian Federation, article 21 of the Law "On Protection of Consumer Rights").
When canceling the entire order or several items from it, the refund is made only to the card from which the payment was made. Complete cancellation of the order is possible 24 hours before delivery. Otherwise, amendments to the order are accepted (changes in the delivery date, address, recipient's name, replacement of goods) 2 hours before the delivery of the order. All questions related to the process of payment and return, you can ask the specialists of our call center phone 8 495 236 72 47 / 8 800 775 27 48 or write to our mail email@example.com
When canceling an order and returning funds, a commission of 10% of the amount paid is withheld. For full or partial To return funds to the card, you need to contact the manager of the online store. The money will automatically be returned to your card within 2-5 business days. The exact refund period depends on the date of placing the order and on the bank, issued the card (the maximum return period cannot exceed 30 days).